Shipping policy

1. General Information
This Shipping Policy applies to orders placed on https://astreal.co, published by ASTREAL, represented by Yanis KHELAFI, Loris TESSITORE, and Arthur BURLON.

We do our utmost to ensure fast, reliable, and transparent shipping.

2. Order Processing Time
All orders are prepared within 1 to 3 business days.
During periods of high demand (collection launches, promotions, etc.), this timeframe may be slightly extended.

3. Delivery Times
Delivery times vary depending on the destination.

Mainland France:
25 to 30 business days

These delivery times are provided for indicative purposes only and may vary depending on the carrier.

4. Shipping Fees
Shipping fees are calculated automatically at checkout based on:
– the destination country,
– the weight of the package,
– the carrier’s rates.

The exact shipping costs are displayed before order confirmation.

5. Order Tracking
Once the order has been shipped, an email containing a tracking number is sent to the customer.
Tracking information may take 24 to 48 hours to become active.

6. Delivery Delays
ASTREAL cannot be held responsible for delays caused by:
– the carrier,
– customs,
– exceptional circumstances (strikes, weather conditions, holidays, etc.),
– an incorrect or incomplete address provided by the customer.

In the event of a significant delay, please contact us at: sav.astreal@gmail.com

7. Package Marked as “Delivered” but Not Received
If tracking indicates that the package has been delivered but you have not received it:

  • Check with a neighbor or the building concierge.

  • Verify that the delivery address is correct.

  • Contact the carrier.

If necessary, contact us at: sav.astreal@gmail.com

ASTREAL cannot be held responsible for packages marked as delivered by the carrier.

8. Damaged Package
If your package arrives damaged, you must:
– take photos of the package and its contents,
– contact us within 48 hours at: sav.astreal@gmail.com

9. Incorrect Address
If the customer provides an incorrect or incomplete address and the package cannot be delivered, any reshipping costs will be at the customer’s expense.

10. Contact
For any questions related to shipping:
sav.astreal@gmail.com